Common Questions

While we pack every order with extreme care using sustainable cushioning, accidents happen. Please email us a photo within 48 hours of delivery and we will replace or refund the item immediately.

Yes, all our stoneware is dishwasher safe. However, to prolong the life of your handmade piece and prevent accidental chipping in the machine, we highly recommend hand washing with warm soapy water.

Ready-to-ship items leave the studio within 2-3 business days. Domestic shipping usually takes an additional 3-5 days. You will receive a tracking number as soon as the label is printed.